Once a suspected code violation has been submitted, Neighborhood Improvement Services staff is assigned and an investigation takes place. Due to the different nature of submissions, investigation and resolution times may vary. For example, zoning violations typically require monitoring and collecting of information on the property and usually will take longer to reach a resolution.
Once it is determined that a violation has occurred, city staff will issue a notice of violation to the property owner outlining the necessary corrective action as well as a compliance timeframe. Re-inspections are then conducted to verify compliance
We have established Complaint Status Categories. As each complaint works through the Code Complaint Report Module, it is assigned a Status for tracking purposes:
- Pending – Each complaint received is automatically assigned Pending status. This status indicates that an investigator has not yet reviewed the complaint.
- Accepted – Complaint has been accepted for investigation and review by a Neighborhood Improvement Services Official.
- In Progress – The complaint is being actively worked as a Neighborhood Improvement Services Project.
- Completed – Case is closed with satisfactory result. This may be either by voluntary compliance or forced compliance.
- Canceled – A complaint may be canceled because we have received the same complaint from another citizen.
- Declined – Upon investigation, an investigator was unable to identify a code violation.
- Occasionally, an investigator may provide an update during the In Progress status as available.