How long may it take to resolve my complaint?

We hate to say it depends on the type of complaint, but that is the correct answer. A High Grass complaint or a junk vehicle complaint may take from three (3) to four (4) weeks. However, if the owner contests the Notice of Violation and requests a Court Hearing, the timeline may be significantly extended.  

Even if the owner does not request a Court hearing, a junk vehicle on private property requires an Abatement Order signed by a Judge before the junk vehicle may be removed. 

I thought the owner only has ten (10) days to comply?

That’s correct. However, if the owner does not voluntary comply an Abatement Order is required to force compliance on private property with all complaints except high grass. This extends the ten (10) days significantly.

For example: In the event of a high grass complaint that does not require an Abatement Order, after the ten (10) days, the property is placed on the abatement list for notification to the contractor, the contractor is notified [weekly or bi-weekly], and then, weather permitting, mows the property.  

If the complaint involves a substandard structure and is contested by the owner the court proceedings alone may take from two (2) to three (3) years to obtain a resolution before demolition may begin. 

Show All Answers

1. How do I file a Complaint?
2. What’s the easiest way to contact Neighborhood Improvement Services?
3. I have entered my name, email and phone number. How will I receive notification on progress?
4. How long may it take to resolve my complaint?
5. What is a junk vehicle?
6. What is considered a high grass violation?
7. What happens if I don’t enter the correct address?
8. I want to file a complaint, but I don’t want to identify myself. Is that permissible?
9. I want to file a complaint but am not very good with computers, How can I file a complaint?
10. Does if help to submit photos with my complaint?
11. What are the pool regulations in Texas City?
12. Every time the complaint gets corrected the occupant does the same thing all over again. The City corrected a junk and debris case on private property and the owner started collecting junk again. How