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You can contact the FRUSA at 800-244-2345 or EMS Administrator at 409-643-5705.
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Depending on the nature of the, call Fire engine companies will respond with the ambulance to provide additional help if it is a serious call. If the ambulance from that district is already on a call, the Engine will respond to provide help until an ambulance from another station or from a Mutual Aid City (if all ours are out) can get there. Texas City Fire Department has paramedic capable Engines which means many times you will have paramedic help there before the ambulance arrives.
There is on average about 8000 ambulance calls a year.
We operate three front-line units which consist of two BLS/MICU units at Stations 2 and 3 and a BLS/MICU Transport Rescue from the Central Fire Station. We have in reserve one Rescue truck and two ambulances that we can cross man in cases of emergency.
Admission to the Emergency room is based upon the severity of injury or illness regardless of how you get there. Someone with chest pains or difficulty breathing will go before someone who has a headache or a cut arm. The hospitals use a system called Triage where patients are evaluated and ranked with the more serious patient going first. Many ambulance patients will be sent to the waiting room if more serious patients are there.
This means that for some reason the hospital has reached a level of patients where if any more are brought in they will experience extremely long wait times for treatment. Hospitals advise the ambulances of this so that they may go to another hospital that does not have as many patients. This is to provide the patient the best care as soon as possible.