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Please contact the Utility Billing Department at 409-643-5923 to check on your account. If the disconnect was not generated from this office, it is possible there is a water leak in your area. Please contact the Texas City Utilities Office at 409-359-5505 or after hours, or on weekends and holidays call 409-682-6846 to verify a possible leak.
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Upon receiving your water bill write down the date you received it and read your meter (visit the How to Read a Water Meter page to learn more). The difference between the time the City read it and the date you received it in the mail is approximately two weeks. After reading your meter, calculate the difference. If the current reading on the bill is higher than the reading you just read, call our office at 409-643-5923.
Since the meter is the lowest part in your yard it acts like a drain. Therefore, any moisture (rain, car wash, watering the yard) will create mud in the meter box. But, each month the meter reader wipes only the glass register to take the billing reading.
Only if the divorce decree denotes the ownership of said location to the individual can the water bill transferred into that name without a new deposit.
Yes, with a copy of the death certificate and photo identification, the water bill can be transferred to the surviving spouse without a new deposit.
No. A new deposit, legal document(s) showing proof of ownership of said property and payment of any outstanding balance on the estate must be paid prior to start of water service.
Since the City only bills in the thousands, it's not uncommon to have the same bill during the year. You may use 3,590 gallons of water, but the City will only bill 3,000 gallons of usage. Therefore, if you use 3,999 or 3,001 gallons of water, you are only billed 3,000 gallons of usage.
Please contact the Texas City Utilities Office at 409-359-5505 or after hours, or on weekends and holidays call 409-682-6846 to verify a possible leak.